Internal service quality and sustainable human resources management

Staff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector! In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?

Autorentext

Angelina Tschische, licenciada, nacida en 1991, creció en St. Kanzian am Klopeiner See. Su formación y trayectoria profesional están marcadas por el turismo, lo que despertó su interés por el trabajo científico en torno a este tema.