International Certification and Standardization in Tourism

The manual examines the main terminological issues of standardization in the field of tourism and hospitality, issues of ensuring the safety and quality of tourist services, the concept of an organization's standard as the basis for ensuring the quality of services provided and the development of network enterprises.The work highlights an urgent topic - the organization of the work of tourism enterprises with limited mobility groups of the population, describes the requirements for the provision of services to them and the qualifications of personnel. Organization of recreation and health improvement of children, organization of outdoor activities and requirements for personnel - the organizers are spelled out in the national state standards. The classification of objects of the tourism industry is presented: hotels and other facilities for accommodating tourists, beaches and ski slopes.The manual will be useful for students studying in the areas of training "Service", "Tourism", "Management in tourism", "Management in the hospitality industry","Hotel business", as well as employees of the tourism industry, tourism departments of administrations of territories and regions.

Autorentext

Anna Vladimirovna Rogova - PhD in Sociology, Associated professor of International tourism and hotel business department, Belgorod State University.