Interpersonal Communication in the Diverse Workplace

Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment.

This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one.

Autorentext

Geraldine E. Hynes, PhD, is an award-winning, internationally experienced professional communication specialist. She offers consulting, coaching, and customized training services in presentation skills, business and professional writing, interpersonal communication, management communication, and meeting facilitation. Clients include government agencies, nonprofit organizations, and businesses in a range of sectors. She taught business communication at Sam Houston State University, Huntsville, Texas, USA, for 17 years and holds a PhD from St. Louis University.

Inhalt

Part One: Communication Cornerstones 1. Diversity in the Workplace 2. Cultural Competence 3. The Sequence for Success Model Part Two: Get Along 4. Strategies for Finding out What's Going On 5. Strategies for Strengthening Work Relationships Part Three: Get It Done 6. Strategies for Communicating Job Expectations 7. Strategies for Giving Performance Feedback 8. Strategies for Managing Conflict 9. Strategies for Detecting Deception Part Four: Get Ahead 10. Trends in the Global Workplace 11. Strategies for Thriving in the Global Workplace