ITIL and BPM Integrated in the Software Release Process

The aim of this research paper is to present a case study of a software development company, which analysed the Software Version Release Management process carried out for the client, as well as the problems that occurred in this execution during the period observed. In addition, the theoretical concepts of the processes contained in the ITIL library will be presented, with a focus on Release Management, and the concepts related to Business Process Management, according to the BPM methodology. This research also addresses how the theoretical contextualisation was applied to the company's processes, what tools were adopted, what results were obtained and whether the objective of structuring the processes and solving the problems encountered was achieved.

Autorentext

He has worked in the IT market since 2001, currently as a Systems Analyst at Softplan Planejamento e Sistemas and Professor of Higher Education at Universidade Nove de Julho (UNINOVE). He is studying for a Master's degree in Informatics and Knowledge Management at UNINOVE, and has postgraduate qualifications in Cybercrime and Cybersecurity, Project Management and IT for Business Strategy.