Job performance and quality of service at the hospital

The study was conducted at the Regional Hospital of Pucallpa and the type of research applied was descriptive with a cross-sectional correlational design. The general objective was to determine how work performance is related to the quality of service. The population consisted of 804 workers, with a sample of 260; and 960 users, with a sample of 275. The instruments were applied to them with 20 questions distributed in four dimensions each: the first, referring to productivity, effectiveness, efficiency and leadership; and the second, referring to reliability, responsiveness, safety and empathy. The results reported the existence of a very weak negative relationship (- 0.020) and not significant (0.750) between the variables job performance and quality of service in the Regional Hospital of Pucallpa, Ucayali, 2019. It is interpreted that productivity, effectiveness, labor efficiency and leadership do not generate a positive and significant relationship between labor performance and service quality.

Autorentext

Katerin Jahayra Bernales Flores: sua educação secundária foi na Institución Educativa Comercio Nª 64 e sua educação superior foi na Universidad Nacional de Ucayali, onde atualmente é graduada em Administração, trabalhando para uma instituição pública.