Layout Structure of a Service Organization

Limited research has been conducted to explore the layout structure of service organizations. This study explores the present layout of a bank the largest service sector industry in the context of Bangladesh. Using observation techniques and a survey questionnaire, the findings of the study determines that the existing layout features of the bank is suitable for efficient operations and complies with existing theory in practice. The study has limitations in terms of generalizability and representativeness and has been recommended for future research using more sample organizations.

Autorentext

Nurshad Yesmin, Lecturer at Faculty of Business Administration (FBA) of University of Science & Technology Chittagong (USTC). She completed her MBA (HRM) and BBA (Management Studies) from University of Dhaka (DU), which is known as "Eastern Oxford University". She is a young promising Researcher & Academician in the field of Business Education.