Listening

This fully updated seventh edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model.

Autorentext

Judi Brownell is Professor Emeritus at the Nolan School of Hotel Administration in the SC Johnson College of Business at Cornell University, USA.

Inhalt

PART I: An Introduction to Listening1. Improving Listening Effectiveness 2. Listening Theory and Research PART II: Listening: Principles and Applications 3. The Process of Hearing 4. The Process of Understanding 5. The Process of Remembering 6. The Process of Interpreting 7. The Process of Evaluating 8. The Process of Responding PART III: Listening: Relationships and Challenges 9. Listening Relationships 10. Listening Challenges