Managing Reputation in The Banking Industry

The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.

Presents innovative state-of-the-art research on reputation management Analyzes and investigates reputational crisis in the international banking sector Proposes a model of analysis and management of reputational crisis Includes supplementary material: sn.pub/extras

Autorentext

STEFANO DELL'ATTI (stefano.dellatti@unifg.it) is a Professor of Banking and Finance at University of Foggia (Italy). He holds a PhD in Business Administration and Governance from the University Parthenope of Naples (Italy). He was an Assistant Professor in Banking and Finance at Faculty of Economics University of Foggia (from 1997 to 2000). From 2000 to 2003, he was an Associate Professor at University of Foggia. He is currently a Full Professor in Banking and Finance at University of Foggia (since 2003), where he teaches Banking and Finance and Strategy and Organization of Financial Intermediaries.He is a member of the Council of PhD in Management and Finance at University of Foggia and Director of the Research Center Interuniversity on the Guarantee Institutions (CeSAC) of University of Foggia and University of Bari Aldo Moro.He is also a Member of the Editorial Board of Journal Rivista Bancaria and Banche e Banchieri, and he was an editor and reviewer for a number ofjournals.Over his 20-year academic career, he has authored (or co-authored) more than 50 scientific publications and 5 books. His major areas of research are as follows: Value and Intangibles in Banks; Reputational Risk; Small Banks, Guarantee Institutions; Efficiency of Financial Intermediaries, Regulation and Disclosure.

ANNARITA TROTTA (trotta@unicz.it) is a Professor of Banking and Finance at Magna Græcia University (UMG) of Catanzaro (Italy). She holds a PhD in Business Administration from the University Federico II of Naples (Italy), where she was an assistant Professor of Banking on the Faculty of Economics from 1995 to 2001. From 2001 to 2006, she was an Associate Professor at the University of Catanzaro. Since 2006, she has been a professor of Economics and Management of Financial Institutions and Markets at UMG, where she teaches Banking, Financial Markets, and Corporate Finance.She is currently a member of the PhD Council of the School of Theory of Law and European Legal and Economic Systems at UMG and a member of the Evaluation Unit of the LUM Jean Monnet University (Italy).She is also a member of the Committee of Advisors of Ordines (for Interdisciplinary Research on European Institutions) and a member of the editorial boards of the following journals: China USA Business Review, and Economics World.Over her 20-year academic career, Trotta has authored (or co-authored) more than 50 scientific publications and 4 books. Her primary areas of research are Social and Sustainable Finance; Impact Investing; Alternative Finance and Sustainability; Reputational risk and reputational crisis in the banking sector; Corporate Social Responsibility in the banking sector; Subprime crisis and Credit Rating Agencies; Local banking and information asymmetries; Credit risk; Small business, Venture Capital and Informal Venture Capital; Bank-small business relationships; and Finance and Medicine.

Inhalt

Frontmatter. - Part I: Theoretical Foundations. .- Chapter 1: Reputation, Reputational Risk And Reputational Crisis In The Banking Industry: State Of The Art And Concepts For Improvements. - Chapter 2: Reputation, Reputational Crisis And Corporate Social Responsibility Of Banks: Measurement And Relationships.- Part II: Learning From Case Studies.- Chapter 3: The Libor Case And Focus On Barclays.- Chapter 4: The Case Study Of Goldman Sachs.- Chapter 5: The Case Study Of Lehman Brothers.- Chapter 6: Unicredit And Reputation: A Journey Integrating Stakeholders' Perceptions Into Business Planning And Strategies.- Chapter 7: Intesa Sanpaolo: A Case Study On Reputation Management And Its Relationship To Corporate Social Reputation.- Part III: From Experience To Knowledge.- Chapter 8: Managing Reputation: Reflections And Operational Suggestions.