Mastering Cross-Cultural Communication

Mastering Cross-Cultural Communication: Navigating Professional English in Globalized Workplaces equips professionals and students with essential skills for effective communication in multicultural environments. Recognizing the importance of cross-cultural competence in today's interconnected world, the book integrates professional English proficiency with cultural awareness. It offers practical strategies for overcoming communication barriers, building trust, and resolving conflicts in diverse workplaces. Key topics include understanding cultural dimensions, mastering verbal and non-verbal cues, conflict resolution, negotiation styles, and business etiquette across cultures. Special attention is given to remote work, emphasizing cultural sensitivity in digital communication. The book introduces frameworks for emotional intelligence (EQ) and cultural intelligence (CQ), complemented by self-assessment tools and exercises to enhance interpersonal skills. Real-world case studies and role-plays provide practical insights on leading multicultural teams, managing language barriers, and adapting to AI-driven changes in communication.

Autorentext

Ni Luh Putu Sri Widhiastuty en Ni Nyoman Nidya Trianingrum zijn docenten aan de Triatma Mulya Universiteit, gespecialiseerd in het onderwijzen van Engels voor gastvrijheid en toerisme. Beiden zijn actieve onderzoekers, presentatoren en auteurs op hun vakgebied. Saortua Marbun, ook verbonden aan Triatma Mulya, is een productief auteur en expert op het gebied van cultureel en religieus toerisme.