Mastering professional communication

This guide is dedicated to all those who communicate in the workplace. In this guide, we will look at different aspects of informal communication, connected courtesy and telephone communication.The first part of this book focuses on informal communication in the workplace. You'll discover practical tips for improving your informal communication, strengthening your professional relationships and fostering a positive, productive work environment.The second part is dedicated to "Connected Courtesy". In the age of digital communication, it's essential to know how to respond to messages with elegance. We'll introduce you to strategies for effectively managing your e-mails, instant messages and professional social networks. You'll learn how to maintain respectful, clear and concise communication, while avoiding misunderstandings and common communication errors.Finally, the third part shows strategies for successful telephone communication in the workplace.

Autorentext

OUATTARA Gnénéfoli Mamadou è segretario amministrativo del Dipartimento di comunicazione, relazioni pubbliche e cooperazione internazionale dell'École Nationale d'Administration (ENA) dal 2021.