Modernizing Processes in Public Administrations

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

Easy and pragmatic modelling approach for the public sector: the PICTURE-Method Step-by-step procedural model for applying the PICTURE-Method Numerous practical examples from the public sector

Inhalt
1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. Bibliography. Index. - Authors.