Multi-national and intercultural services organisations and the integration in front of global clients

This book investigates the business and bottom-line effects of intercultural and interdisciplinary collaboration in international services organisations. Caused by the organisation-specific separation of companies into divisions up to the client front the collaboration often proves to be difficult, cultural differences emerge. This occurs even more when services companies have to work together on an international level caused by outsourcing and offshoring. The book investigates the influences of intercultural collaboration and reflects the intercultural aspects of collaborating across countries, especially by out-sourcing and offshoring services from Western hemispheres to India, Poland, Romania or Chile. This volume concludes the series.

Autorentext
Christoph O.-Ph. Freiherr von Gamm is member of the management team of a business consultancy and outsourcing services company in Switzerland and works in the IT industry for more than 20 years. He studied Electrical Engineering and Information Technology (Diplom-Ingenieur) at Technische Universität München, earned an MBA and a Masters degree in Sales Management and conducted his doctorate studies in Intercultural Business Communication in Frankfurt (Oder). The author published several theoretical and practice-orientated writings on the subjects of corporate strategy, management, business and economy.

Inhalt

Contents: Multi-national corporations: corporate strategy, sales management science and intercultural business communications - Working across different company divisions: tension fields - Influences of cultural differences to the corporate structure - Influences of company goals - Bridging cultural gaps - Measuring interculturality.