Non-Linguistic Analysis of Call Center Conversations

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Examines non-linguistic features to analyze speech Addresses practical methodologies that can be employed in Call Centers Examines using non-linguistics features to infer information from phone calls to call centers Includes supplementary material: sn.pub/extras

Autorentext
Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

Inhalt
Overview.- Voice Analytics Process.- Call Center Linguistic Analytics.- Non-linguistic Speech Processing.- Case Study.-Conclusions.