Omani Telecommunication

Because of the critical roles played by telecommunication in education, health, economy, politics, globalization, and general development of nations, and because of the high competition, and the threat of substitutes characterizing the Omani telecommunication sector, and the importance of the service quality deriving from the customers' perception toward the service for earning more profit, this study aimed to assess the quality of services for the two major telecommunication companies in Sultanate of Oman, Omantel and Ooredoo, using SERVQUAL model, to compare the services provided by the two companies based on the dimensions of SERVQUAL, tangibility, reliability, responsiveness, assurance, and empathy, and to test the relationship between the mentioned dimensions of SERVQUAL and customer loyalty.

Autorentext

Mohannad M. Amireh is Head of Occupational Therapy Department at Launch Egypt.He has many researches and books in the fields of culture and special needs.Amireh has many international certificates from high-ranked universities, such as; Southern California and at Buffalo.