Organizational Culture and TQM Practices

It's all about the CEO's democratic communication which helped integrate 5S based TQM activities within the hospitals allowing different employeee categories to engage in the TQM activities with high integrity in long-term. The ideal type or democratic communication employed by the hospital director as the CEO was the determining factor to successfully integrate and sustain the TQM activities over time.

Autorentext

Dr. Kaluarachchi obtained his B.Com (Special) Degree from the University of Sri Jayewardenepura, Sri Lanka in 1998, MBA from the University of Colombo and his Ph.D. from Hosei University, Tokyo in 2011. His research areas are organizational culture and managerial behavior, organizational culture and TQM practices, and organizational leadership.

Klappentext

It's all about the CEO's democratic communication which helped integrate 5S based TQM activities within the hospitals allowing different employeee categories to engage in the TQM activities with high integrity in long-term. The ideal type or democratic communication employed by the hospital director as the CEO was the determining factor to successfully integrate and sustain the TQM activities over time.