Patient Perception about Service Quality in Public & Private Hospitals

Healthcare sector of a country needs special attentions from the government as quality of healthcare provides hope and relief to the patients and their dependents. It also helps to maintain a healthy human capital that contributes in the development of the country. Now quality has become an icon for customers while availing any services or buying a product and it is also a strategic advantage for the organizations to gain success and remain competitive in the market by delivering superior quality of services or products based on customer requirements. The objective of this study is to compare the quality of healthcare services delivered by the public and private hospitals to gain patient satisfaction in Pakistan.

Autorentext

I, Syed Muhammad Irfan working as Assistant Professor at COMSATS, Institute of Information Technology, Lahore, Pakistan, since 2002. I did Masters in Mathematics MS in Total Quality Management (TQM) from Institute of Quality and Technology Management University of the Punjab, Lahore,Pakistan. I am a PhD student at University of Sains Malaysia.