Patient satisfaction in the ambulatory oncology setting

Cancer is a leading cause of death in Australia. Its increasing incidence and prevalence predicts that by age 85 one in two Australians will face a cancer diagnosis. Improved diagnostics and treatment advances now mean that many more Australians are living with cancer and recent drug and technological advances have allowed the move from a predominantly inpatient setting to that of outpatient clinics and day centres. The study aimed to examine patient satisfaction in a single institution outpatient oncology centre with the primary aim of recording baseline data. Data collected from the study will be used to identify any areas of unmet needs and to identify areas requiring further improvement or development, as well as to evaluate future initiatives with the primary aim of building a service that is better aligned to patient needs and therefore increases patient satisfaction.

Autorentext

Deborah Hoberg is an Oncology Nurse Practitioner at ICON Cancer Care in Adelaide. She has completed a Grad Dip Nursing Science (Onc) & a MNP at the University of Adelaide. Her role focuses on the early identification of unmet needs and the provision of best supportive care aimed at minimising the impact of a cancer diagnosis on individuals.