Perceived Crowding

The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.

Autorentext

My name is Homa Choubtarash. I recently finished my master study with my thesis titled Perceived Crowding, Emotional Dissonance, and Their Effects on Emotional Exhaustion and Job Outcomes: A Study in the Airline Industry. I have some publication in micro-perspective studies in tourism regarding managing emotional problems of the employees.