Performance improvement through business processes

This book presents a process-based view of business performance. It suggests replacement of overwhelming norms of inefficient business processes such as long-winded procedures which involve checking, authorizing, countersigning, duplication (at times) and excessive paperwork. Reengineering of business processes is solution to growing crisis especially in developing economies. Key performance variables such as business process orientation, business process innovativeness and business process efficiency are conceptualized and operationalized. A conceptual model is developed and tested to examine the impact of business processes on employee and organizational performance. This empirical investigation uses factor analysis and structural equation modeling techniques like simple linear regression and partial least squares to test the proposed model. SPSS 15.0 and visual partial least squares (VPLS) 1.04 were used for data analysis.

Autorentext

The aspiration of knowledge persuaded me to embark upon my credit esteem qualification of Ph.D in management science. Inquisitive and wary in nature, facilitated me to successfully complete M.Sc. Engineering Management and MS E-Commerce degree followed by MBA.I find blissful to present my research work in Turkey, Muscat, Srilanka, USA and Austria.