Personal Conflict Management

This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges.

Autorentext

Amy Janan Johnson is a Professor in the Department of Communication at the University of Oklahoma, USA.

Ioana A. Cionea is an Associate Professor in the Department of Communication at the University of Oklahoma, USA.

Suzanne McCorkle is a Professor Emerita at Boise State University, USA.

Melanie J. Reese is a Professor Emerita at Boise State University, USA.

Inhalt

SECTION I: The Nature of Interpersonal Conflict and Its Causes 1. Conflict in Everyday Life: An Introduction 2. Causes and Explanations for Conflict 3. Competitive and Cooperative Conflict Approaches 4. Sociocultural Context and Conflict 5. How Power and Trust Affect Conflict SECTION II: Conflict Management Skills 6. Listening 7. Personality Traits Related to Conflict and Intrapersonal Conflict 8. Negotiation 9. Mediation 10. Conflict Assessment SECTION III: Conflict in Context 11. Managing Difficult People in Conflict and the Aftermath of Conflict 12. Families and Conflict 13. Conflict in Romantic Relationships and Friendships 14. Conflict at the Workplace 15. Intercultural Conflict 16. Conflict and Social Media