Practical Manual of Quality Function Deployment

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common fuzzy algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.

Provides a fully described example of a comprehensive QFD framework Describes the QFD workflow step by step Presents a model that can be used in small firms with low resources and short lead times Describes eight QFD case studies Includes a chapter on fuzzy QFD, explained for professionals Includes supplementary material: sn.pub/extras

Autorentext
Davide Maritan is the head of Maritan Engineering, which focuses on Quality Function Deployment, creative innovation, software and renewable energy design. He is also the CEO at Geotherm Srl, which sells geothermal heat pump systems. He has two decades of experience in consulting and teaching in QFD, market analysis and creative decision support systems. He holds an MSc degree in Electronic Engineering from the University of Padua, Italy.

Inhalt

1 Quality Function Deployment (QFD): Definitions, History and Models.- 2 Strategic Matrices and Customer Analysis.- 3 QFD from Product Characteristics to Pre-production.- 4 Fuzzy QFD.- 5 QFD Case Histories.