Process Management

This book covers the multi-disciplinary nature of process management. It develops a methodology that supports the work of a process management team and provides a tutorial to implement the use of the methodology in healthcare and business case studies.

Process management affects the functioning of every organization and consequently affects each of us. This book focuses on the multi-disciplinary nature of process management by explaining its theoretical foundations in relation to other areas such as process analysis, knowledge management, and simulation. A crucial linkage between theory and concrete methodology of Tabular Application Development (TAD) is presented as a practical approach consisting of five phases that deal with process identification and modeling, process improvement, development of a process management system and finally - monitoring and maintenance.

This book is important for researchers and students of business and management information systems, especially those dealing with courses on process management or related fields. Managers and professionals in process management will also find this book to be useful for their everyday business.

Covers the multi-disciplinary nature of process management Develops an efficient methodology that supports the work of a process management team Provides a step-by-step tutorial to implement the use of the methodology in healthcare and business case studies?

Autorentext
Nadja Damij is an Associate Professor of Management Information Systems at Faculty of Information Studies in Slovenia. She teaches courses in process management, knowledge management, project management, electronic commerce, and information systems auditing. Her research interests include process management, e-commerce, project management, and knowledge management. She is currently the vice-dean for research at the faculty. Talib Damij is a Professor of Management Information Systems at the Faculty of Economics, University of Ljubljana, Slovenia. He teaches courses in process management, project management, information systems development, and programming. His research interests include process management, information systems development methodologies, project management, and knowledge management.

Inhalt

Business Process.- Business Process Modeling.- Business Process Approaches.- Process Analysis.- Knowledge Management.- Simulation.- Data Modeling.- Phase 1: Process Identification.- Phase 2: Process Modeling.- Phase 3: Process Improvement and Innovation.- Phase 4: System Development.- Phase 5: Maintenance.- Case Study.- Phase 4: Systems Development.