Quality Assurance in the Hospitality Industry in Africa

"Quality Assurance in the Hospitality Industry in Africa" by Ogechi Adaobi Jude-Emezuom is a comprehensive examination of the vital role of quality assurance within the context of the hospitality sector in Africa. The book delves into the challenges and opportunities faced by the African hospitality industry, exploring the ways in which quality assurance practices can contribute to its growth and success.Through a blend of research, case studies, and practical insights, the book highlights the significance of maintaining consistent quality standards in various aspects of the hospitality industry, including accommodations, dining, service, and overall guest experiences. Ogechi Adaobi Jude-Emezuom emphasizes the unique cultural and economic factors that impact the hospitality landscape in Africa and presents strategies for implementing effective quality control measures tailored to the region.The author's exploration of quality assurance encompasses not only the tangible aspects of hospitality, such as facilities and amenities, but also the intangible elements like customer service and staff training.

Autorentext

Jude-Emezuom Ogechi Adaobi è nata nel 1977. È madre di due meravigliosi e amorevoli ragazzi di 19 e 16 anni. Ha una passione per la cucina e la cura delle persone, per la pianificazione di eventi e per aiutare le piccole e medie imprese a crescere, grazie alle competenze acquisite in 17 anni di gestione del rischio presso la Diamond Bank Nigeria e di QMS presso la Lagos Business School.

Klappentext

"Quality Assurance in the Hospitality Industry in Africa" by Ogechi Adaobi Jude-Emezuom is a comprehensive examination of the vital role of quality assurance within the context of the hospitality sector in Africa. The book delves into the challenges and opportunities faced by the African hospitality industry, exploring the ways in which quality assurance practices can contribute to its growth and success.Through a blend of research, case studies, and practical insights, the book highlights the significance of maintaining consistent quality standards in various aspects of the hospitality industry, including accommodations, dining, service, and overall guest experiences. Ogechi Adaobi Jude-Emezuom emphasizes the unique cultural and economic factors that impact the hospitality landscape in Africa and presents strategies for implementing effective quality control measures tailored to the region.The author's exploration of quality assurance encompasses not only the tangible aspects of hospitality, such as facilities and amenities, but also the intangible elements like customer service and staff training.