Quality Management

This book contains seven chapters. The first chapter is an introduction to quality. It covers introduction, evolution of different quality concepts, definitions & dimensions of quality, understanding of quality management, inspection, quality assurance, quality control & philosophy of different quality guru. Chapter 2 describes quality engineering & management tools, techniques & standards. It covers 7 QC tools & 7 new management quality tools, 5S technique, KAIZEN, Poka Yoke, quality circles, cost of quality, quality management standards & quality awards. Chapter 3 describes total quality management. It covers introduction, definitions of TQM, characteristics and principles of TQM and advantages and barriers of TQM. Chapter 4 explains designing for quality, it covers concurrent engineering, quality function deployment and failure mode & effect analysis. Chapter 5 describes design of experiments, it covers introduction of DOE & taguchi approach, achieving robust design, steps in experimental design. Chapter 6 describes about JIT, lean manufacturing, agile manufacturing, world class manufacturing, TPM, benchmarking, BPR & six sigma. Chapter 7 describes quality in service sectors.

Autorentext

Dr. Mayank Dev Singh arbeitet als außerordentlicher Professor im Fachbereich Maschinenbau an der ITM Vocational University, Vadodara. Er schloss seine Promotion in Maschinenbau im Jahr 2019 ab. Er verfügt über mehr als 10 Jahre Lehrerfahrung. Er hat mehr als 25 Artikel in verschiedenen nationalen und internationalen Zeitschriften und Konferenzen veröffentlicht.