Quality management for products and services

Book aims to contribute to a thorough understanding of concepts related to quality of products and services, and quality management as competitive tools safe firms in terms of increasing globalization of markets and competition.Achieving quality should be done respecting legislation, market requirements and especially consumer needs. The quality system specific to an organization is designed to meet the needs of its internal management, but also to create and develop customer confidence in the ability of that organization to market only quality products or services.

Autorentext

Graduated from the Faculty of Commerce at AES, Bucharest (1986). PhD. in Economics specialized in the Science of Commodities, AES Bucharest, 2003. Assoc. Prof., Course Coordinator for the disciplines: Fundamentals of the Commodity Science , Science of Non-food Commodities , Merchandise Expertise , Quality Management Services .