RATIONALISING GOVERNMENT STRUCTURES FOR IMPROVED DELIVERY OF SERVICES

As a result of decay of the Uganda Public Service,Government embarked on the exercise torationalise its structures through which services aredelivered.The main focus was to remove duplication offunctions, fill the needed positions in order toimprove service delivery.Although two rationalisation exercises had been undertaken, no assessment as to whether the aim for which this exercise had been setto achieve was done.The findings of the study indicate thatrationalisation of government structures had improvedresponsiveness in the delivery of education services,it had a bigger positive impact on customer care ofpublic officers, public officers had adopted customercare techniques of being hospitable,polite,receptiveand sensitive to the needs of thecustomers.Rationalisation of the Ministry ofEducation and sports had also satisfactorilyimproved coordination of government programmes.However this improvement was realised at the centerthan at the local government level.The study alsoestablished that the exercise had also improvedmorale of public officers basically for the fear oflosing their jobs as this exercise was associatedwith retrenchment.

Autorentext

Johnny Byohangiirwe was born in 1957 in Uganda. He holds a Master's degree of Public Administration and Management of MakerereUniversity,a degree of Social Sciences and a diploma ofEducation from the same University.He has vast experience inHuman Resource management. Currently he is Head of Human Resourcesat National Medical Stores in Uganda.