Relationship Between Organizational Climate and Perceived Quality

Within the Office of the Attorney General of the Nation at its headquarters in the city of Monteria, there have been complaints and comments about the quality of service provided by officials who work there. In the opinion of the employees, the atmosphere within the entity is tense and stressful for them. For this reason, this research aims to determine the relationship between the organizational climate and the quality of the service provided by the employees of the organization. In order to develop it, a quantitative, non-experimental, cross-sectional correlational study was carried out. The study population consisted of 52 employees of the entity to whom the organizational climate questionnaire of Litwin and Stringer was applied and 52 users of the services provided by the office to whom the SERVPERF questionnaire was applied. Statistical analysis was performed using SPSS 27 software, using Spearman's correlation formula, since the variables showed non-normal behavior. As a result of the analysis it was found that there was a correlation of -0.002 between the study variables.

Autorentext

Juan Carlos Gómez Méndez, Doutor em Gestão das Organizações, Mestre em Gestão das Organizações, Especialista em Pedagogia, Mestre em Criminologia, Pós-graduado em Gestão do Talento Humano, Profissional em Administração Pública.