Return on Investment in Training and Performance Improvement Programs

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.

Autorentext

Patricia Phillips, PhD, is the CEO of the ROI Institute Inc., the leading source of ROI competency building, implementation support, networking, and research. Patti helps organizations implement the ROI Methodology in more than seventy countries around the world. Since 1997, Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change. Her work spans the private sector, public sector, nonprofits, and nongovernmental organizations. Dr. Jack J. Phillips is chairman of the ROI Institute Inc. and a world-renowned expert on accountability, measurement, and evaluation. Jack provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than one hundred books, he conducts workshops and presents at conferences throughout the world.

Inhalt

1. Measuring the Return on Investment in Training and Performance Improvement 2. The ROI Methodology 3. Collect Data 4. Isolate the Effects of Training 5. Convert Data to Monetary Benefits 6. Capture Costs of the Program 7. Calculate the Return on Investment 8. Identify Intangible Measures 9. ROI Forecasting 10. How to Communicate and Leverage Results 11. Implementation Issues