Selecting Cloud Service Providers Based on SLA Assurance

Cloud-based services have become the backbone of IT industry nowadays and the promising technology that offers a commoditized service to the software, the platform and the infrastructure where they are delivered as a service. Because of different providers have started to offer a vast diversity of Cloud services, Cloud customers became unable to decide whose services they should use and what is the basis for their selection. Therefore, a legal contract is necessarily needed for negotiating these both Cloud parties. This contract is referred to Service Level Agreement (SLA).

Autorentext

Radwa El-Awadi est maître de conférences au département des systèmes informatiques et d'information de la Sadat Academy for Management Sciences, au Caire, en Égypte. Elle est titulaire d'une licence (avec mention) en systèmes d'information de la Sadat Academy for Management Sciences (2009) et d'une maîtrise en systèmes d'information de l'Arab Academy for Science and Technology (2014).