Service Quality Analysis in the Five Stars Resort Hotels of Cape Verde

This study identifies the attributes and the dimensions of service quality affecting the service performance of the five stars resort hotels located in the Cape Verde Islands. The reason that boosted the author to choose this topic for its MBA research thesis was the paramount role of the resort hotels in the development of the tourism sector in Cape Verde, and the impact the tourism sector has recently had in the economy of that country.

Autorentext

Business Development Executive - Agencia para o Desenvolvimento Empresarial e Inovacao (ADEI)Business Consultant - Brain Bureau de Inteligencia CorporativaMaster's degree - Wuhan University of Technology (WHUT)Bachelor's degree - Pontificia Universidade Catolica do Parana (PUCPR)