Service quality and customer satisfaction in public service

The purpose of this book is to assess how service quality affects customer satisfaction in the public sector empirical evidence from Ethiopian revenue and customs authority. The book attempted to identify the relationship between service quality dimensions and customer satisfaction. Besides, it addressed the effect of service quality dimensions on customer satisfaction. Based on the research findings, the book suggested important recommendations.

Autorentext
Bokan, Tilahun
I did my first degree in chemistry and business management and my second degree in marketing management from Addis Ababa University, Ethiopia. I have more than 25 years of experience in marketing chemicals and service related careers. Presently, I am working as consultant for various companies in marketing and chemical related positions.