Service Quality and Security Management in Maritime Transport

This work explores the domain of service quality and security management in maritime transport from the perspective of service providers. The main objective of this research is to examine three research questions, e.g. what are the dimensions and factors of service quality in maritime transport, what will be the impact of security improvements on service quality, and what should be the critical success factors of effective security management in maritime transport.

Autorentext

Dr Vinh Thai is currently with the School of Civil @ Environmental Engineering, Nanyang Technological University, Singapore. He is also the Associate Editor of Asian Shipping & Logistics Journal and Director of Education with the Chartered Institute of Logistics & Transport (CILT) Singapore.