Service quality perception in private sector and public sector banks

The Indian Administration area likewise viewed as the tertiary part of Indian economy today, it comprises a wide range of divisions joined, for example, managing an account, training, lodgings and restaurants, protection, railroads,open organisation, telecom and different administrations. The Service Quality Perception in private sector and public sector banks is analysed by the researcher using weighted Arithmetic mean, Gap analysis, Chi - Square and Analysis of variance. The respondents of both banks are differ in getting the services in the study area.

Autorentext

Dr.S.Murugaiyan is currently working as an Associate Professor and Head in the Department of Commerce, Ayya Nadar Janaki Ammal College, Sivakasi. He has more than 33 years of Teaching experience both at Under Graduate and PG Level. He has specialisation in the areas like Business Statistics, Business Maths, Financial Accounting, Income Tax etc.