Shared Services and Outsourcing: A Contemporary Outlook

This book constitutes the revised selected papers from the 10th Global Sourcing Workshop held in Val d'Isère, France, in February 2016. The 11 papers presented in this volume were carefully reviewed and selected from 47 submissions.
The book offers a review of the key topics in outsourcing and offshoring of information technology and business services offering practical frameworks that serve as a tool kit to students and managers. The range of topics covered is wide and diverse, but predominately focused on how to achieve success in shared services and outsourcing. More specifically, the book examines outsourcing decisions and management practices, giving specific attention to shared services that have become one of the dominant sourcing models. The topics discussed combine theoretical and practical insights regarding challenges that industry leaders, policy makers, and professionals face or should be concerned with. Case studies from various organizations, industries and countries such as UK, Italy, The Netherlands, Canada, Australia and Denmark complete the book.

Includes supplementary material: sn.pub/extras

Inhalt

Why Do Firms Outsource: A Tool for Contextual Ambidexterity.- Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices.- Towards an Integrated Methodology for Implementing Shared Services.- Exploring Career Anchors in Shared Service Centres.- An Examination of the Relationship between Organizational Culture Determinants and Retained Organizations Growth Stages.- The Clash of Cultures in Information Technology Outsourcing Relationships: An Institutional Logics Perspective.- Innovation in Outsourcing: The Case of Italy and the UK.- Offshoring Business Processes: An Accounting Firm Perspective.- Offshoring in the Wrong Direction?.- Contract renewal decisions in IT-outsourcing: A survey in the Netherlands.- Exploring Choices of Software Sourcing Methods among Start-Ups.