Soft Systems Methodology and Operations Improvement

Soft Systems Methodology (SSM)has been applied in many industries. A practical critique to its applicability and effectiveness in different contexts is not sufficiently covered in literature. SSM is a human-oriented methodology. This book introduces the reader to soft concepts such as organisational culture and some of the challenges that can occur during change. The book is a reflection on using SSM in a fuzzy situation in an NGO. It includes a narrative about what happened in meetings and a discussion about different aspects of the literature of SSM. The practicality of SSM during the project is discussed based on: (1) the Experience and observations of the author as a facilitator during the project; and, (2) semi-structured interviews with participants.

Autorentext

The Author holds an MSc Management for Business Excellence. He has knowledge in change management Lean, Six Sigma, soft systems and consulting experience in business, agribusiness, and social development.He is interested in the research and the application of Soft Systems to bring about organisational change and continuous improvement.