Software as a Service in the Perspective of Service Quality Assessment

This book is addressed to practitioners and academics who want to know the knowledge of cloud computing, especially Software as a Service. This book has been written in such a way by using scientific principles. This book discusses a variety of information about SaaS Quality and paradigm. The indicator for measuring SaaS Quality on this book uses six dimensions, plus the theories that support in enriching the literature such as the concept of Information System Success Factor from the theory of Delon and Mclean, the theory of expectation confirmation model and technology acceptance model.

Autorentext

El Dr. Taqwa Hariguna es un académico indonesio. Se doctoró en la STUST de Taiwán. Ha creado amplias redes que aportan crecimiento profesional a la organización. Antes de dedicarse a la gestión, Hariguna trabajó en el ámbito de la administración electrónica, la ingeniería de software y la gestión de la información.