Statistical Analysis of Patients' Satisfaction with Hospital Services

Patient satisfaction is considered as one of the desired outcomes of health care and it is directly related with utilization of health services. Asking the patients what they think about the care and treatment they received is an important step toward improving the quality of care and to insuring that local health services are meeting patient s needs. Patients satisfaction is of fundamental importance as a measure of the quality of care because it gives information on the provider s success in meeting client values and expectations, matters on which the client is the ultimate authority (Donabedian, 1980). Quality is one of the prime factors which affect satisfaction. There is a strong connection between health service quality perceptions and customer satisfaction. Only when the health service providers understand what exactly the customer (patient) wants when he says that he wants quality, will they be able to satisfy their patients and only then will it be a successful hospital.

Autorentext

The author was born in 1986 in Ethiopia. He joined University of Gonder in 2005 and graduated with B.Sc. degree in Statistics in 2007 and his M.Sc. degree in the field of Applied Statistics in 2012 from Hawassa University. He has been employed at Arba Minch University since 2007 and serving the University as a lecturer.