Stress among BPO Employees

This book gives the insight about inherent element of an organization which is stress among employees. We have discussed here outsourcing industry and it's work culture. Author has explained that how BPO's work culture is responsible to inculcate stress among people which directly affects the performance of an individual and productivity of an organization. This book also incorporates the concepts of differences between factors responsible to generate stress and effects of stress on Male and Females. Here we have discussed the 'Cost Effective Employee Assistance Programs' which should be beneficial for Male and Female differently as their stressors are different.

Autorentext

La Dra. Sonal Pathak, trabaja en el Departamento de Aplicaciones Informáticas del Instituto Internacional de Investigación y Estudios Manav Rachna, Faridabad, India, en calidad de profesora asociada. Su experiencia académica total es de 17 años. Ha publicado más de 20 artículos en revistas de renombre y ha presentado muchos trabajos de investigación en las conferencias.