System and Operational Effectiveness

Today s cutting-edge organisations are increasingly investing in technological innovations such as enterprise information systems to improve their operational performance. The benefits are often below expectations due to the misalignment in the effectiveness of both the system and the operations. Exploring the interactions between these and examining the influence of various organisational factors such as strategies and cross-functional teams, this book provides guidelines for information systems professionals, managers and academics for leading an organisation to a strong, sustainable, competitive advantage by improving its operational performance.

Autorentext

El Dr. Ricardo Santa es profesor adjunto de la Universidad de Alfaisal. Tiene un Doctorado en Investigación de Negocios de la Universidad CQ, Australia y varias otras calificaciones profesionales. Tiene una amplia experiencia como Ingeniero de Software y un interés activo en la innovación continua, la gestión de operaciones y la gestión de calidad.