System Product Service

The book is the result of a monograph presented to complete a specialisation course in Service Management at Vanzolini, in partnership with the Polytechnic School of the University of São Paulo (POLI-USP). The text presents and answers some questions related to increasing organisational competitiveness through the use of the Product Service System (PSS), including a bibliographical review of the subjects of interest (Globalisation, Innovation, Products, Services, Product Service System) and an analysis of the literature answering the questions raised in the study.

Autorentext

Diane Reis hat einen Doktortitel in Produktionstechnik von POLI-USP, einen Master in Produktionstechnik von POLI-USP, eine Spezialisierung in Dienstleistungsmanagement von Vanzolini-USP und einen Abschluss in Betriebswirtschaft von der Mackenzie Presbyterian University. Sie hat Erfahrung in den Bereichen Finanzplanung, Logistik und Kundendienst.