TCB operationalisation: measurement scales; Zsh. Performance & withdrawal behaviour

This paper compares two instruments for measuring the helping and supporting behaviour of members of a (work) team in order to answer the question of the differences between the operationalisations. To this end, the two types of operationalisation were compared in terms of their measurement quality criteria and their correlations with the constructs of performance and withdrawal behaviour. The focus is on the helping and supporting behaviour of individual team members, the construct of team citizenship behaviour (TCB). This plays a key role in the successful completion of a task and in improving team performance (Podsakoff, Whiting, Podsakoff & Blume, 2009). Improved measurement criteria are assumed for the relative scale, so greater homogeneity within teams is expected for the assessment of TCB using the relative scale. Furthermore, greater correlations between TCB and performance or withdrawal behaviour are also expected for the operationalisation of TCB using the relative scale. However, a sufficiently large sample is required to test these hypotheses.

Autorentext

Mirabela DATA DI NASCITA *Domenica, 18/09/1983 (Steierdorf-Anina/Romania) Stato civile: single, senza figli E-mail: mirabela.birth83@gmail.com 1990-2006: Scuola elementare e liceo 2007-2010: Formazione come disegnatrice edile 2011: Diploma di maturità tecnica 2012: Diploma di maturità generale 2015: Laurea triennale in Scienze della comunicazione 2017: Laurea triennale in Psicologia dal 2015: Laurea magistrale in Scienze della comunicazione dal 2016: Laurea magistrale in Psicologia.