The Illusion of Management Control

This book shows how a system theoretical concept of technology helps us to understand the paradoxes of control. It describes a phenomenon which shows regularity that is unexpected against the background of received knowledge within management studies. It presents a series of cases which touch upon a range of technologies within the public sector.

Autorentext
NIELS THYGE THYGESEN is Associate Professor at the Department of Management, Politics and Philosophy, Copenhagen Business School, Denmark. Heworks on systems theory and communications theory in relation to researching public management, management/steering technologies, time and trust. He has published numerous articles about technologies.

Inhalt
PART I: THE (SELF-) MANAGEMENT OF THE EMPLOYEE Cash, Codes and Complexity: New Adventures in the Public Management of Pay Scales Information and other Bodily Functions PART II: THE (SELF-) MANAGEMENT OF THE CITIZEN Hybrid Inclusion - Multiple Inclusion Mechanisms in the Modernised Organisation of Danish Welfare Services Citizens Contracts as a Tricky Steering Media 'Watching the market' Visual Representations of Financial Economy in Advertisements PART III: THE STRATEGIFICATION OF THE PUBLIC ORGANIZATION Structural Couplings Between Organizations and Function Systems The Polyphonic Effects of Technological Changes in Public Sector Organizations The Time of Money, Soziale Systeme Market as a Political Future Epilogue