The impact of BPM on the economic and financial performance of institutions

Worldwide, BPM (Business Process Management) is used as a method to diagnose deviations and identify opportunities to improve processes, with the aim of increasing tangible and intangible quality, making operations more profitable, reducing costs/expenses and consequently maximising profitability. This study aims to analyse and discuss the correlation between BPM and the economic and financial performance of a company in the insurance market. This study is based on documentary and theoretical research relating to process management and its correlation with costs and expenses and was developed from a case study of a specific company and its results can be applied to similar companies. Applied in nature and with a combined approach, quantifiable data was used with regard to process time and costs, as well as qualitative data from documentary data collection, of an exploratory-descriptive nature in which the researcher developed familiarity with the environment and phenomenon, allowing for more precise research, clarifying the concepts obtained after documentary and bibliographical research on the subject.

Autorentext

Master in Managementsystemen der UFF, CBPP® ( Zertifizierter Business Process Professional). Spezialist für Geschäftsprozesse. Er arbeitet seit mehr als 8 Jahren mit BPM, Projektmanagement, Qualität, KPIs und kontinuierlicher Verbesserung in großen privaten und öffentlichen multinationalen Unternehmen.