The Role of Smart Technologies in Decision Making

This comprehensive book examines the impact of smart technologies in consumer behaviour from a contemporary perspective, blending marketing and retailing along with other disciplines such as psychology, media studies and sociology.

Autorentext

Eleonora Pantano is Senior Lecturer in Marketing at University of Bristol, UK. Her research activities mainly relate to the development of new customer solutions and retail management strategies, with emphasis on the role of new technology, artificial intelligence and machine learning algorithms.

Francesca Serravalle is Assistant Professor in Business Management at University of Turin, Italy. Her research activities mainly relate to new technologies in retailing, with emphasis on augmented reality in an omnichannel retailing.

Inhalt

Introduction: the role of smart technologies in decision making: developing, supporting and training smart consumers 1. Are households ready to engage with smart home technology? 2. Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications 3. The need for services and technologies in physical fast fashion stores: Generation Y's opinion 4. Impact of privacy concerns on resistance to smart services: does the 'Big Brother effect' matter? 5. The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation 6. In-store location-based marketing with beacons: from inflated expectations to smart use in retailing 7. Smart consumers come undone: breakdowns in the process of digital agencing Conclusion