The Six Sigma Scorecard

Nowadays, organizational challenges have been pushing
managers to find and apply novelty methodologies that
respond well to management issues. The Six Sigma
Scorecard SSS methodology was built, implemented
and evaluated as a new management framework that
closes the gap between strategy, employee output,
performance and customer satisfaction. The foundation
of the SSS model is the synergy between the alignment
of management and quality theories, contained in the
literature on Balanced Scorecard, Six Sigma and
various combined methodologies and tools. The use of
a Case Study as a research methodology allowed a high
level of engagement between management research and
management practice.
The book is organized in a way that any investigator
can explore the research strategies, the research
protocol, and the research validity. Also, Managers
at all levels can understand and apply the SSS
framework to align strategy, performance improvement
and customer satisfaction. The SSS methodology
allowed identification of improvement projects that
contribute to organizational strategy and provided
feedback to the top management level.

Autorentext

Adriana Berroteran-Rodriguez, PhD, got her doctoral degree inIndustrial Engineering at The University of Central Florida, aswell as her M.S. degree in Engineering Management. She hadlectured in the areas of Total Quality Management, ExperimentalDesigns, Introduction to Industrial Engineering, Algorithmic andApplied Computer.

Klappentext

Nowadays, organizational challenges have been pushingmanagers to find and apply novelty methodologies thatrespond well to management issues. The Six SigmaScorecard "SSS" methodology was built, implementedand evaluated as a new management framework thatcloses the gap between strategy, employee output,performance and customer satisfaction. The foundationof the SSS model is the synergy between the alignmentof management and quality theories, contained in theliterature on Balanced Scorecard, Six Sigma andvarious combined methodologies and tools. The use ofa Case Study as a research methodology allowed a highlevel of engagement between management research andmanagement practice.The book is organized in a way that any investigatorcan explore the research strategies, the researchprotocol, and the research validity. Also, Managersat all levels can understand and apply the SSSframework to align strategy, performance improvementand customer satisfaction. The SSS methodologyallowed identification of improvement projects thatcontribute to organizational strategy and providedfeedback to the top management level.