The Social Construction of Knowledge in Mission-Critical Environments

Examines knowledge construction from a human communication perspective, using a ground theory approachFeatures in-depth case studies of flight scenarios including fighter pilots, controllers and accident investigatorsConsiders implications for how knowledge is created in other high-risk, mission-critical environments

Autorentext

Theodoros Katerinakis combines industrial with academic experience in information theory, banking, organizational culture, and critical environments. He holds a PhD in Organizational Behavior from Drexel College of Arts and Science, with emphasis on mission critical environments, organizational culture and communities of practice. His Drexel MSc in Communication Science focused on cooperative networks and ethics, negotiation management and decision-making. His military service in Hellenic Air Force (HAF) and U.S. Navy covers COC/OPS and crisis management, as well as language security in HCAA. His early career included bank auditing, document management, and internal organization. His Athens University of Economics and Business (AUEB) degree in Applied Informatics concentrated on decision support systems and business informatics, with additional education on EU Jean Monnet Programme, Financial Engineering, and Scientific Research - R&D. Dr. Katerinakis has spent years as an Adjunct Faculty in Communication, Sociology, Language and International Business at Drexel University in Philadelphia, USA. His research is published by Sage, Palgrave-McMillan, Routledge, LIT Verlag, and has edited/prepared master classes DVDs on business resilience, as well as authored three other books. His research covers knowledge intelligence, information theory, network theory, grounded theory, banking, and e-learning didactics. As a member of Drexel On-line Council, he is preparing new courses and research proposals.

Inhalt
Part 1: Background and Communication Phenomena In Aviation.- Chapter 1: Introduction.- Chapter 2: Communication and Humad Factors Phenomena In Aviation Transmit Knowledge.- Part 2: Flights, Scenarios and Knowledge Representation.- Chapter 3: The Falcon, The Helios, Two Scenarios and Framework.- Chapter 4: Eliciting Expertise, Harvesting and Representing Knowledge.- Part 3: Knowledge Operators Of Silence and Voice.- Chapter 5: Knowledgeable Sounds of Silence Or When Silence is not Golden.- Chapter 6: The Voice As Knowledge Operator Of Choice.- Chapter 7: Flights Go On, Inquires Pass Through.