The Tech Professional's Guide to Communicating in a Global Workplace

Globalization and outsourcing are but two of the trends driving I.T. professionals toward environments in which they must communicate across cultural boundaries. Working effectively in multi-cultural situations is a path toward personal growth and better career choices, and ultimately toward better pay and greater influence in one's organization. Smart I.T. professionals will read and absorb the lessons in this book in order to address gaps their communication skill set. Readers will learn to better communicate across cultural boundaries of all types, ensuring that what they mean to say is what their colleagues actually perceive them to say.

Addresses gaps in communication ability often faced in the world of technology Covers cultures found within a company as well as cultures across national boundaries Provides valuable insight to communicate confidently and professionally Enhances your career by helping you adapt and communicate with colleagues from different cultures

Autorentext
April Wells has been in IT for over 20 years. She is an Oracle database administrator and Applications DBA with experience in large companies, mid-sized companies, and startups. She has international experience in South America, Europe, Asia, Africa, and North America. April's international work has brought her into contact with people from all levels of organization and walks of life, impressing upon her the need to adapt to better facilitate effective communication across cultures, ages, and genders. She has made many of the mistakes and learned much the hard way so you don't have to.

Inhalt

1. Communication Matters.- 2. Communication Is Culture.- 3. Women and Communication: Tales from the Trenches.- 4. Electronic Communication.- 5. Slang, Jargon, Humor, Rough Language,and Idioms.-6. Telephone and Face-to-Face Communication.