The variables that influence restaurant customer satisfaction

In organisations, service management has become a necessity in order to win over and satisfy customers, and there are variables that need to be studied and worked on in order to achieve a competitive advantage over competitors in the same industry. Faced with this reality, company managers are pressured by the market to devise, execute and control strategies aimed at satisfying the needs and desires of the most diverse types of customers.

Autorentext

Doktorant Claudelir Clein: profesor; specjalista w zakresie metod poprawy produktywnöci; specjalista w zakresie zarz dzania zasobami ludzkimi; stopie naukowy w dziedzinie administracji biznesowej. Dr Claudio Mioranza: Wyk adowca uniwersytecki; Posiada bogate döwiadczenie w zarz dzaniu biznesem; Posiada wysoki poziom wiedzy na temat satysfakcji klienta.