Total Quality Management

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The books modular, practical and integral approach will appeal to todays busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

The book differentiates itself from other books because of its modular, practical and integral approach

Autorentext
Hubert K. Rampersad ist im Bereich Personal, Organisation und Business Management ein international angesehener Berater.Er ist Gründer und Vorstandsvorsitzender der Unternehmensberatung Quality Management Consulting mit Sitz in den Niederlanden.

Inhalt
Introduction.- Total Quality Management.- The Problem Solving Discipline.- Interpersonal Skills.- Teamwork.- The Quality Improvement Process.- The TQM-organization.- Controlling Change.- An Integrated Step by Step Plan for Continuous Improvement.