Total Quality Management In The Performance Of University

Understanding the underlying principles of Total Quality Management is a necessary foundation for pursuing quality. Quality management in higher education is one of the measures that institutions put in place to ensure that courses and programs that are offered meet international and accreditation standards. This book examines how academic leaders can promote and manage quality in higher education institutions. Higher education institutions and senior faculty members appear to improve performance by ensuring that quality assurance unit enforces effective delivery to increase students and parents' satisfaction. Promotion of quality and the management of quality is not about long service but an exhibition of effective leadership that will help higher education institutions to navigate through the turbulence of challenges facing higher education institutions today. To achieve this, the academic leader is supposed to assist institutions to pursue their vision and mission to enable them to effectively manage quality. The concept of total quality was introduced by Prof. W. Edwards Deming in the year 1950.

Autorentext

Daniel Nsenga - prepodawatel'-issledowatel' kafedry äkonomiki i biznesa w Uniwersitete Jespuar d'Afrik w Respublike Burundi. Sfera ego interesow: strategicheskij menedzhment, korporatiwnoe predprinimatel'stwo, uprawlenie chelowecheskimi resursami, uprawlenie kachestwom, "zelenaq" äkonomika i uprawlenie prirodnymi resursami.